ITIL3A: ITIL Awareness TrainingLength: 1 Cost: $600 + GST Version: ITIL®
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About this Course
The ITIL® Overview course delivers the following in one day:
The ITIL Overview course is only delivered as a private course for individual organisations. It is designed for scenarios where organisations have groups of people that require just an overview of ITIL and IT Service Management.
Those who would like to or who need to know more about ITIL, but who don_t need the detail and depth which our three day ITIL Foundation course offers.
This course can be attended by individuals who have anything from very little IT knowledge, through to a deep IT knowledge. The focus is on best practice processes, organizational structure and flow of information _ not on the technology.
Only a willingness to learn
At Course Completion
Participants will understand at a high level the IT best practices that ITIL defines. They will also have a better grasp of the key terminology used by ITIL.
By attending this course, participants will better appreciate the role which IT plays as a service provider to other parts of the business, as well as supporting (where applicable) external customers
ITIL history, development and benefits
Service Strategy Lifecycle - Overview
Service Design Lifecycle - Overview
Service Transition Lifecycle - Overview
Service Operation Lifecycle - Overview
Functions and Roles
Continual Service Improvement Lifecycle
Application of ITIL