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KCS v6 Fundamentals Workshop

Length: 1 Day    Cost: $675 + GST    Version: KCS v6 Fundamentals

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About this Course

Knowledge-Centered Service (KCS) is the best practice for knowledge in service management. It integrates knowledge capture, improvement and reuse into support, lowering service costs and improving customer success.

Whether you want to bring your team up to speed on concepts or you're thinking of getting started with KCS®, this One Day KCS v6 Fundamentals workshop gives you the necessary insights and information needed to get started with KCS and move you forward with planning.



Audience


KCS v6 Fundamentals workshop is designed for Managers, Team leaders, service / support personnel in IT, Human Resources, Financial, Facilities Management and Administration.

If you're intending to sit The KCS Academy Fundamentals online exam (open book), this course provides excellent preparation

Prerequisites

There are no prerequisites for this course, thus anyone can attend.

Course Outline


  • The link between your organization’s goal and KCS. What will KCS do for you and your customers and stakeholders
  • How to articulate the value of knowledge management for your organization
  • The KCS principles and practices
  • The KCS way to efficiently create and maintain qualitative, easy-to-find content in the knowledge base
  • The critical role of leadership in creating a knowledge-sharing culture and sustaining a knowledge practice.
  • The relationship between KCS practices and service excellence.
  • Attendees will be briefed on the KCS v6 Fundamentals certification.



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