ITIL® 4 Foundation
= Scheduled class
= Guaranteed to run
= Fully booked
| LOCATION | March | April | May | June |
|---|---|---|---|---|
| Auckland | ||||
| Hamilton | ||||
| Christchurch | ||||
| Wellington | ||||
| Virtual Class |
ITIL is the most widely adopted approach for IT Service Management in the world. This course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Our ITIL training is designed to help participants gain an extensive understanding of the ITIL 4 principles and to show how they can improve their work and the work of their organisation as a whole with the ITIL 4 guidance. In addition, the course offers a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to their own work environment. The course will inspire participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL 4 to lead and mentor others.
Advance your career with the ITIL® Foundation course, crafted by the creators of ITIL®: Course, Online proctored exam voucher, Offical eBook and Online Training Material, all in one bundle!
ITIL® is a trade mark of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.
ITIL® is for you if you are:
- IT Specialist Application Development
- IT Specialist Change Management
- IT Operations Specialist
- IT Development Manager
- IT Service Operations Manager
- IT Team Leader
- Chief Digital Officer
- IT Project Manager
- Transformation Manager
- IT Service Manager
- Digital Product Manager
There are no pre-requisites for the Foundation course. However, it is assumed that course participants are working or have worked in an IT environment or equivalent.
- Understand how the ITIL® 4 service management framework has evolved to adopt modern technologies and ways of working.
- Recall the common language and the key concepts of ITIL®.
- Gain an overall understanding of how to manage modern IT-enabled services.
- Know how to use the ITIL® 4 guidance to improve your work and the work of the organization.
The ITIL® Foundation Package includes:
- Online proctored exam voucher
- Official eBook
- Online training material
The ITIL® Foundation Examination is:
- 60 Minutes Duration
- 40 Multiple Choice Questions
- 65% Minimum required score to pass
- Closed book
- No Prerequisites